Return and refund
At Belena, we have a 30-day return policy, meaning you have 30 days from receiving your item to request a return. To qualify, your item must be in its original, unused condition, with tags and in original packaging, along with proof of purchase.
To initiate a return, contact us at shopbelena@gmail.com. Approved returns will receive a shipping label and instructions. Items returned without prior approval will not be accepted.
Damages and Issues
If you receive a defective, damaged, or incorrect item, please contact us immediately for assistance.
Non-Returnable Items
Please note that we do not accept returns on certain items:
- Cosmetics and personal care products (due to hygiene reasons)
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have questions about your specific item, feel free to reach out.
Exchanges
For the quickest exchange process, please return the unwanted item and make a new purchase once the return is accepted.
European Union 14-Day Cooling-Off Period
If your order was shipped to the EU, you may cancel or return it within 14 days, for any reason. Items must be in the same, unworn condition, with tags and original packaging.
Refunds
After receiving and inspecting your return, we’ll notify you if your refund is approved. Approved refunds will be processed to your original payment method within 10 business days. If you haven’t received your refund after 15 business days, please contact us at shopbelena@gmail.com.
Thank you for understanding.